Customer Services Executive

Respond to customer service issues in a timely manner to sustain the business.
Meet with the customers at risk, satisfy them and resolve their queries on priority.
Coordinate with internal team for supplying of parts & equipment to resolve customer’s complaints.
Timely submit financial quotation with proper payment terms and maintain accuracy in workorder.
Convince customers for after sales service agreement to boost the business.
Analyze customer services related information and evaluate results to choose the best resolutions to customer service challenges and to identify opportunities to improve customer services.
Design and analyze statistics, compile accurate report and present to the Management in matters of customers issues and problem solving.
Ensure and coordinate with engineering and sales staff for all assigned responsibility for smooth operation and to handle customer’s complaints timely.
Ensure warranty matters, service contracts in coordination with relevant departments.
Regular follow-up with customers regarding issues / complaints until it is resolved.
Keep accurate records and document customer service actions and discussions.
Suggest opportunities to add value beyond problem resolution to relevant business areas e.g. Sales, Marketing, Product Development, etc.
Meet with all concerned and discuss possible improvements to make the customer service better.
To carry out any other assignment as maybe entrusted by the Departmental Head.